Datenschutzerklärung

At Atelier Ferro, accessible through www.atelier-ferro.com, protecting the privacy of our visitors and customers is important to us. This Privacy Policy explains what information we collect, why we collect it, how we use it and what choices you have regarding your personal data.

If you have any questions about this Privacy Policy or the way we handle your personal data, please contact us at info@atelier-ferro.com.

Information We Collect

Depending on how you use our Website, we may collect:

• Contact information, such as your name, email address, telephone number, billing address and delivery address;

• Order and payment information, including the Products you purchase and information required to process your payment;

• Account information, if you create an account on our Website;

• Communications you send to Customer Support;

• Marketing preferences, including email or SMS consent;

• Technical information, such as your IP address, browser type, device type, operating system, Internet Service Provider, referring and exit pages and the date and time of your visit; and

• Information about how you use the Website, including pages viewed, links clicked and Products added to your shopping cart.

Payment details may be processed directly by our payment providers. Atelier Ferro does not necessarily receive or store your complete payment-card information.

How We Use Your Information

We may use personal data to:

• Process, fulfil, deliver and manage Orders;

• Send Order confirmations, shipping updates and other service messages;

• Provide Customer Support and handle returns, complaints and warranty requests;

• Maintain and secure customer accounts;

• Improve the Website, our Products and the customer experience;

• Analyse Website traffic, usage and performance;

• Prevent fraud, misuse and security incidents;

• Send marketing communications where you have consented or where otherwise permitted by law;

• Comply with legal, tax, accounting and regulatory obligations; and

• Establish, exercise or defend legal claims.

Where required by applicable law, we process your personal data on the basis of performing our agreement with you, complying with a legal obligation, your consent or our legitimate interests in operating, protecting and improving our business.

Log Files

Atelier Ferro follows a standard procedure of using log files. These files record visits to the Website and may include IP addresses, browser type, Internet Service Provider, date and time stamps, referring and exit pages and click activity.

We use this information to analyse trends, administer and secure the Website, understand how visitors navigate the Website and improve its performance. Technical log data is not intended to identify you directly, although some of it may qualify as personal data under applicable law.

Cookies

Like most websites, Atelier Ferro uses cookies and similar technologies. These technologies may remember visitor preferences, keep Products in a shopping cart, support checkout, help protect the Website, measure performance and personalise Website content or advertising.

Where legally required, non-essential cookies will only be used after you have provided consent. You can manage your preferences through our cookie settings and may also disable or delete cookies through your browser. Disabling certain cookies may affect how parts of the Website function.

Advertising and Analytics Partners

We may work with analytics providers, advertising networks and other partners that use cookies, pixels, JavaScript or similar technologies. These tools may send information directly to or from your browser, including your IP address, and may be used to measure campaign performance, understand Website activity or personalise advertising.

Atelier Ferro does not control cookies placed directly by independent third parties. Their use of personal data is governed by their own privacy policies. Please consult those policies for more information about their practices and opt-out options.

Service Providers and Data Sharing

We may share personal data only when reasonably necessary with trusted service providers that help us operate our business. These may include:

• Website hosting and e-commerce providers;

• Payment processors;

• Warehousing, fulfilment, postal and courier partners;

• Customer-service providers;

• Email and SMS platforms;

• Analytics, advertising and fraud-prevention providers; and

• Professional advisers or public authorities where required by law.

We do not sell your personal data. Service providers may use personal data only to provide their services to us or as otherwise permitted by law.

SMS Communications

If you choose to receive SMS messages, we may use information about your shopping cart and purchases to send transactional messages, cart reminders or marketing messages, depending on the consent you provided.

We will not share your SMS opt-in with third parties for purposes unrelated to providing the messaging service. We may share your telephone number, consent status and other necessary information with messaging platforms, telecommunications providers and vendors involved in delivering text messages.

You can withdraw your SMS consent at any time by following the unsubscribe instructions in a message or by contacting info@atelier-ferro.com.

International Data Transfers

Some service providers may process personal data outside your country or outside the European Economic Area. Where required, we use appropriate safeguards for these transfers, such as an adequacy decision or approved contractual protections.

Data Retention

We retain personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling Orders, providing support, meeting legal and accounting obligations, resolving disputes and preventing fraud. Different categories of information may be retained for different periods.

Data Security

We use reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration or disclosure. However, no internet transmission or storage system can be guaranteed to be completely secure.

Your Privacy Rights

Depending on where you live, you may have the right to:

• Request access to your personal data;

• Correct inaccurate or incomplete information;

• Request deletion of your personal data;

• Restrict or object to certain processing;

• Receive certain data in a portable format;

• Withdraw consent at any time where processing is based on consent; and

• Submit a complaint to the relevant data-protection authority.

To exercise a privacy right, email info@atelier-ferro.com. We may ask for information needed to verify your identity before processing the request.

Children’s Privacy

The Website is not intended for children who cannot legally enter into a purchase agreement. We do not knowingly collect personal data from children in violation of applicable law. If you believe a child has provided us with personal data, please contact us so we can review and, where appropriate, delete it.

Third-Party Websites

The Website may contain links to websites or services operated by third parties. This Privacy Policy does not apply to those external services. We recommend reviewing their privacy policies before providing personal information.

Scope of This Policy

This Privacy Policy primarily applies to information collected through the Atelier Ferro Website and related online services. Information collected through another channel may be subject to an additional privacy notice where appropriate.

Changes to This Privacy Policy

We may update this Privacy Policy when our services, practices or legal obligations change. The latest version will be published on the Website. We encourage you to review this page periodically.

Contact

For questions, requests or concerns relating to privacy, contact Atelier Ferro at info@atelier-ferro.com.